Help

Frequently asked questions

The app

What is Fantraigo?

A real-time chat app for football fans: live match chat, team Spaces, live match tickers and anonymous 5-minute fan matching.

Why isn't it on the Play Store?

We distribute the Android app directly for now. Android will ask you to allow installs from unknown sources — that's normal for apps downloaded outside the Play Store.

How do I join a team Space?

Open the Spaces tab, search for your club and tap Join. You'll see live chat and match tickers for that team.

How does fan matching work?

Tap Match to be paired anonymously with another fan for a 5-minute chat. When the timer ends you can both choose to stay connected.

FTG Coin

What is FTG Coin?

The in-app currency. It's the same balance in the app and on this website.

How do I earn coins?

Daily logins, 7- and 30-day streaks, verifying your account and correct match predictions.

Can I cash out coins?

No. FTG Coin can only be spent on items in the Marketplace — it has no cash value.

Why doesn't my balance update?

Purchases usually show within a minute. Refresh the page or reopen the app; if it's still missing, contact us with your payment ID.

Marketplace

Where do I buy things?

Everything is bought on the Marketplace page of this website — the app links here.

Does the Ad-free bundle remove ads?

Not by itself. It's a coin pack. Ads turn off once your total coin spend reaches 20,000 FTG Coin, using coins from any source.

How do I pay?

Coin bundles are paid via PayPal. Cosmetics and perks are paid with FTG Coin.

Highlights & ads

What is Top 10 Moments?

A weekly pick of the biggest football moments. Tap Open in App to discuss a clip in a Space, or Share to send it to friends.

Why are there ads?

Ads keep the app free. You can watch a short ad to support us, or unlock ad-free mode through the Marketplace.

Beta program

What is the beta program?

Early testers get new features first and help us find bugs before wider release.

How do I report a bug?

Use the Contact page and choose Bug Report — include your device and a screenshot if you can.